Our first class support, maintenance, management, and monitoring is only available to clients that have service subscription agreements with Security On-Demand. Services packaging depends on the managed security service program and the service level that is correct for the client. Typical Services Include:
- 8x5 or 24x7 Technical Support
- Patching, software updates, firmware, & version upgrades
- Administration, Management of Security Technology (Firewalls, IDS, WAF, NAC, IPS, AV, etc.)
- Real-time Security Monitoring, Alerting, and Response to Attacks
- Log Collection, Correlation, Reporting & Analysis
- Compliance Monitoring of SOX, HIPAA, PCI, & GLBA Controls
- Sensor Tuning, Baselining, & Updating of device signatures
- Incident Response & Forensics to a verified attack or security breach
Service Level Descriptions
The following table gives a brief overview of the different service levels and management options
Customized Service Packages
Each service level provides a base package of capabilities that can be customized through various options and add-on services so you can receive exactly the level of support, responsiveness, or services that you need and that your budget allows.
Through a consultative process, Security On-Demand will utilize CISSP certified security consultants to help analyze your security infrastructure, risk management, and compliance issues and will work to recommend the proper level of services based on the capabilities and coverage gaps that are discovered.
Through this process we can provide the optimum blend of services that will meet all of the immediate security and compliance requirements and yet also be flexible to allow the addition or removal of other security services that may be required in the future as new threats and regulatory compliance requirements evolve.