Security On-Demand provides SAS-70, Type II certified security operations and monitoring center that provides around the clock monitoring, alert triage, and support coverage 24x7x365 in a fully staffed Security Operations center based in San Diego, CA and also via a secondary security operations facility based in Phoenix, AZ.
Key Security Operations Capabilities
Operations components of a security operations competency include a blended capability of technology, process, and people.
Response SLA- We offer both emergency, immediate response to support calls as well as normal SLA client response, within 2 hours. We provide immediate response to monitored alerts, typically within minutes of alert notification. Responsiveness is based on level of issue severity. For a detailed description, please request a copy of our SLA plan (provided under NDA).
Staffing - Our technical security team is comprised of multiple Security and Network Engineers, who are certified as CISSPs, GIAC, CCSE, CCNP, CISA, CISM, CEH, CCIE, and other security and network certifications.
Management - Our operations managers, each have over 25 years in the technology, network and security industry and manage efforts to continuously improve operational efficiency in all aspects of technical operations and customer satisfaction.
Technical Expertise – We possess significant expertise and insight with regard to Best Practices in security, server and network device log collection and monitoring. This includes experience and insights we have gained from owning and integrating log management and event correlation technology over the course of more than 8 years.
24x7 Coverage - Security On-Demand™ currently offers 24x7x365 or 8x5 PST, Mon-Fri support and service coverage to all our clients. In addition to round-the-clock monitoring and support, we have dedicated priority support lines that are available to all 24x7x365 clients whether in a local, national or international time zones.
Quality Control – We have programs to continuously monitor critical support and management systems to ensure that services, alerts, and response are being provided promptly and within expected SLAs. This program has the direct oversight of management and performance metrics for all systems are reviewed regularly to ensure compliance.
Change Management - Our Change Management Process incorporates ITIL based framework to ensure that standardized methods, processes and procedures are used for all changes, that facilitate efficient and prompt handling of all changes, and that maintain the proper balance between the need for change and the potential detrimental impact of changes.
Full Operations & Data Redundancy - Security On-Demand maintains redundant data and operations centers to ensure continued, uninterrupted operations for business continuity and disaster recovery. If a client’s connectivity is disrupted due to a service failure, data will continue to queue until the connection can be restored. Our technology architecture is designed to allow the system to collect data and logs that queue locally until the connection is restored.