Our Commitment to Customer Success

We understand that every customer’s needs are unique.  Security On-Demand invests heavily in training, customer service, and quality management to help ensure we are meeting our customer’s needs.

  • Every customer is assigned to a cross-functional matrix team to provide support throughout the relationship.  These teams are based on industry, size, service level, and other factors to ensure success throughout the service maturity life-cycle.
  • We have established a Quality Management Office (QMO) as a way to continuously gain feedback and improve our process and services.  We are absolutely committed to meeting and exceeding customer expectations every step of the way.

Who we are

We're always watching
We're always watching
We continuously monitor your networks, devices, and systems, 24x7x365, staying constantly vigilant so you can sleep well at night
We’re Ready to Help
We’re Ready to Help
We're ready day or night to help troubleshoot your problems quickly and proficiently
We’re Accountable
We’re Accountable
We believe demonstrating customer value and showing what we’re doing for you behind the scenes with full transparency

What we offer

Regulatory Compliance
Regulatory Compliance
We believe in helping you become both compliant AND secure with the same budget you're spending on just compliance
Advanced Technology
Advanced Technology
We are leading the industry with our 5th Generation platform & analytics capabilities included in ThreatWatch 2.0
Customized Services
Customized Services
Your managed security solution should be adapted to address your unique risk profile & compliance requirements

What we promise

Value
Value
We believe in developing a deep sense of partnership, trust, and mutual collaboration with each customer
Responsiveness
Responsiveness
We’re here and available to respond to your calls or concerns 24 hours a day, 7 days a week, 365 days a year, without delay or unnecessary escalation.
Operational Excellence
Operational Excellence
Rigorous focus on quality, process, and improvement; independent audits (SSAE-16 SOC 2, Type 2, PCI Certification, HIPAA and others)

Innovating In Security And Threat Management For Over 15 Years

Founded in 2001, Security On-Demand is an industry pioneer and recognized innovator within the managed security space and is leading the industry through advanced threat detection models such as human bio-immune system response, behavioral analytics, and machine learning.  Significant industry accomplishments include:

  • First to provide Network Access Control (NAC) as a managed service (2005)
  • First to commercialize a Managed Web Application Firewall service (2007)
  • First to offer a risk-based event correlation and security monitoring solution as a managed service
  • First & only managed security provider to analyze customer data using Asset, Network, and User behavior
  • The industry’s first advanced behavioral analytics platform provided as a managed service offering (ThreatWatch®)
  • The industry leader in advanced correlation capability that uses human bio-immunology as their security model

Putting the missing "M" back into Managed Security

At Security On-Demand, we are focused on delivering world-class services to each and every client. As a result, we maintain a rigorous process to achieve the industry certifications that mean the most. All services are delivered by highly qualified and well-trained personnel.

We have a keen focus on customer satisfaction and quality.  We put the missing “M” back in Managed Security relationships: Driving innovation, customer collaboration, communication, and process improvement.

  • PCI DSS version 3.0 Level 1 Certified (ROC)
  • HIPAA Compliance Audited
  • SSAE-16 SOC 2, Type II Certification
  • NIST 800-53 Control Compliant
  • COMPTIA Trustmark Certification

Awards and Recognition

  • CRN MSP 500 2017
  • San Diego Business Journal Fastest Growing 2016
  • Best of SaaS Showplace BOSS Award
  • THINK Strategies Cloud Computing Business Value Award
Security On Demand awards
Contact Us

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