Our Commitment to Customer Success
We understand that every customer’s needs are unique. Security On-Demand invests heavily in training, customer service, and quality management to help ensure we are meeting our customer’s needs.
- Every customer is assigned to a cross-functional matrix team to provide support throughout the relationship. These teams are based on industry, size, service level, and other factors to ensure success throughout the service maturity life-cycle.
- We have established a Quality Management Office (QMO) as a way to continuously gain feedback and improve our process and services. We are absolutely committed to meeting and exceeding customer expectations every step of the way.
Who we are
What we offer
What we promise
Innovating In Security And Threat Management For Over 15 Years
Founded in 2001, Security On-Demand is an industry pioneer and recognized innovator within the managed security space and is leading the industry through advanced threat detection models such as human bio-immune system response, behavioral analytics, and machine learning. Significant industry accomplishments include:
- First to provide Network Access Control (NAC) as a managed service (2005)
- First to commercialize a Managed Web Application Firewall service (2007)
- First to offer a risk-based event correlation and security monitoring solution as a managed service
- First & only managed security provider to analyze customer data using Asset, Network, and User behavior
- The industry’s first advanced behavioral analytics platform provided as a managed service offering (ThreatWatch®)
- The industry leader in advanced correlation capability that uses human bio-immunology as their security model
Putting the missing "M" back into Managed Security
At Security On-Demand, we are focused on delivering world-class services to each and every client. As a result, we maintain a rigorous process to achieve the industry certifications that mean the most. All services are delivered by highly qualified and well-trained personnel.
We have a keen focus on customer satisfaction and quality. We put the missing “M” back in Managed Security relationships: Driving innovation, customer collaboration, communication, and process improvement.
- PCI DSS version 3.0 Level 1 Certified (ROC)
- HIPAA Compliance Audited
- SSAE-16 SOC 2, Type II Certification
- NIST 800-53 Control Compliant
- COMPTIA Trustmark Certification
Awards and Recognition
- CRN MSP 500 2017
- San Diego Business Journal Fastest Growing 2016
- Best of SaaS Showplace BOSS Award
- THINK Strategies Cloud Computing Business Value Award