Glenn is the Vice President of Services & Operations and his responsibilities include process design and improvement, recruiting, building and leading the company’s engineering and project management teams, as well as client satisfaction. The company’s rapid growth requires taking its service delivery approach to the next level. His focus is on delivering fanatical customer care to ensure a positive experience for all clients.
Prior to joining Security On-Demand, Glenn spent ten years as Vice President, Global IT Operations at a clinical research organization. Glenn’s background is diverse; after attending the Phoenix Institute of Technology, majoring in Architecture, he became a licensed architect. Following his true passion – technology – he switched career paths. Over the past twenty-five years, Glenn has held various senior management positions in technology and operations. He is certified in Lean Six Sigma, ISO20000, ITIL, Project Management, Cybersecurity and holds a MCSE.